Orders and Payment FAQs

What payment modes are accepted?.
We accept payment by Visa and Mastercard

When will my account be charged?
Your account will be charged immediately after your order has been accepted and processed.

Can I amend my order?
You will not be able to amend your order online once you have made payment. However, if you do need help, feel free to reply to your order confirmation email or drop us an email at shop@papercarpenter.com.

Can I cancel my order?
Unfortunately, we will not be able to cancel your order once payment has been made. However, if you do need help, feel free to reply to your order confirmation email or drop us an email at shop@papercarpenter.com

How do I place an order?
You can add the items you would like to your cart, then when you're ready you can checkout. The next step is to choose if you would like self-collection or delivery, and choose the date and time!

What is your refund/ exchange/ return policy?
All purchases made on papercarpenter.com are final and not eligible for return or exchange.

As our items are made entirely from cardboard and are easily recyclable. We are not able to re-use or re-sell the product, as such we are not able to offer a refund of the purchased product. We seek your kind understanding on this matter. If there are any issues with your items, do let us know and we will try and resolve your problems